​Accountabilities

​FreightSmart Booking SHZ team for handling customer inquiries.

Daily support on FreightSmart booking; coordinate with Regional Customer Service to ensure fast booking confirmation & booking amendment process.

Closely work with Regional Operation team to ensure service fulfillment & equipment protection. 

Daily support on rate (create ABRI & SVI) &surcharges maintenance in FreightSmart platform & IRIS-4 applications.

Coordinate with Reginal Customer Service team to implement FreightSmart documentation process. 

岗位职责

1. 负责FreightSmart订舱团队处理客户咨询。

2. 日常支持FreightSmart订舱操作，与区域客户服务团队协调，确保快速确认订舱及修改流程。

3. 与区域运营团队紧密合作，确保服务执行及设备保障。

4. 日常维护FreightSmart平台及IRIS-4系统中的费率（创建ABRI & SVI）及附加费。

5. 与区域客户服务团队协作，落实FreightSmart单证流程。

Requirements

​Solid experience on ocean carrier industry in Customer Service & Documentation areas.

Self-motivated fast learner, a problem-solver with a growth mindset.

Good command of spoken and written English, Chinese.

任职要求

1. 在航运业客户服务及单证领域具备扎实经验。

2. 积极主动、学习能力强，具备成长型思维及解决问题的能力。

3. 良好的中英文口语及书面表达能力。